25 Jobs in San Francisco, CA
Airbyte is Hiring a Technical Support Specialist Near San Francisco, CA
- Support and maintain customers who have implemented Airbyte via email and video conference.
- Triage, escalate, and resolve customer issues in a professional and timely fashion
- Work with API’s, databases, cloud infrastructure, and SaaS tools to troubleshoot customer issues.
- Independently and collaboratively problem solve technical issues by thinking out of the box and using your technical knowledge to test and work with customers to resolve issues.
- Assist in maintaining internal and external documentation
- Assist and support our sales teammates in their efforts to grow and expand our customer base
- Collaborate with internal teams to ensure the customer voice is being heard
- Always look at ways to improve the customer experience
- Spearhead initiatives to fill organizational/support gaps and take on/own unique projects
- 2 years of customer service or technical support experience
- Good technical background to understand technical issues.
- To be self driven and ability to work autonomously
- Ability for multitasking and escalation of critical issues
- Ability to foster teamwork and work in a collaborative culture
- Ability to think creatively and out of the box to solve problems
- Dynamic, energetic, motivated, positive outlook with the ability to multitask and prioritize responsibilities.
- Familiarity with data engineering is a plus.
- Familiarity with Zendesk and Github would be a bonus
- You share our values
Location
- San Francisco, Hybrid 2 days per week
- Relocation - should you be applying to a San Francisco based role, Airbyte will assist with U.S. relocation to make this a seamless transition and compensate you well.
- Unlimited Paid Time Off - we need you at your best at all times. Our expected minimum time off of 25 PTO days per year lets you schedule your work around your life.
- Parental leave (for both parents) - we offer 16 weeks of paid parental leave for all new parents so you have time to adjust to the new life (and work) schedule introduced by your new bundle of joy.
- Sponsored Travel - We sponsor annual company-wide retreats, team offsites, and Travel With Purpose in between to allow you to collaborate with your team in person on a regular basis.
- Open book policy - we will pay for books you purchase for your professional and career development.
- Continuous learning/training policy - we sponsor you for the conferences and training programs you feel would add to your development in the company.
- Competitive benefits package for US-based employees, including:
- Blue Shield or Kaiser Medical Insurance
- Airbyte covers 100% for both employees and dependents
- Dental (including child & adult ortho) & Vision Insurance
- Airbyte covers 100% for both employees and dependents
- Life and AD&D Insurance
- Airbyte covers 100% for employees
- Short-term Disability Insurance
- Airbyte covers 100% for employees
- Long-term Disability Insurance
- Airbyte covers 100% for employees
- Healthcare insurance stipend for those outside the US whose countries do not provide it for free.
- Mental Health Support for all team members provided via Spill.
- 401k for US-based employees.
- FSA (flexible spending account)
- Work Visas We currently sponsor H1B Transfers, TN Visas, and Green Cards. All other Visa requests will be discussed on a case by case basis to determine if we can sponsor.
Salary for this job- $80,000- $90,000 a generous equity package, and benefits listed above for US Market.
Job Summary
Full Time
$117k-148k (estimate)
04/14/2024
06/28/2024
airbyte.io
San Francisco, CA
<25
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The job skills required for Technical Support Specialist include Technical Support, Customer Service, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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